Rafi
Role: Account support
Language: Bengali and English
Time Zone: Bangladesh Time
tkqq Support's quick stats
4.3/5 average rating
21,722 reviews
298K+ active users
99.9% uptime
Since 2015, tkqq has been active in 12 countries, so support demand is also regular.
tkqq Support team has 4 agents
Sabina
Role: Payment Guide
Language: Bengali
Time Zone: Bangladesh Time
Tanvir
Role: Login Support
Language: Bengali and Hindi
Time Zone: Bangladesh Time
Mehjabin
Role: App issue
Language: Bengali and English
Time Zone: Bangladesh Time
tkqq Contact: If you need help, any of these four people will provide topic-based answers; work is shared, so account-help and payments-help move quickly.
tkqq Contact: How does it work
1. First, identify the problem
Describe in one line the problem; if login is blocked, provide username, time, and screen message.
2. Choose the right channel
For accounts, login links; for payments, a separate team handles questions about bKash, Nagad or Rocket; write that directly to us now.
3. Follow up
Reply on the same ticket keeps history, so you don't need to explain everything again.
Using the tkqq App, most notifications appear within 3 minutes after office hours in Dhaka, and many reply then at night.
How do shifts work
The team is divided into three shifts: morning, afternoon, and night; so even when operating on Bangladesh time, the rush doesn't pile up in one place.
After a message arrives, it takes 12 minutes to identify the topic first, then it's sent to the correct agent, so account-help and payments-help move on separate lines.
Contact channels
In-app messages
For quick questions this is most useful; sending a screenshot speeds up the solution.
tkqq Login: After logging in, the message history opens
Email support
For complex problems, documents and detailed explanations, it's better to provide all 23 pieces of information at once; this makes the job easier
Help page
Common questions are kept here first; answers related to account, payments and app are kept separate
How do agents help
Identify login mistakes first
If you provide password, device and time, the issue is quickly detected and then a direct solution is given
Provide the payment receipt once
If there is a bKash, Nagad or Rocket transaction ID, verification becomes easier
Verify account information
If name and phone number are correct, follow-up is reduced, saving time
- Send a screenshot
- Enter time
- Specify the device used
- If needed, resend from the tkqq App
FAQ
How fast do answers come from tkqq Support?
Answers are generally fast for common questions; at night when busy it may take a little longer, but if you leave a ticket it stays in the queue
What to provide for account help?
Provide username, issue time, and small screenshots to help tkqq Contact team reach the right place.
Will I get help with bKash, Nagad and Rocket?
Yes, in Bangladesh these three methods bring the most questions; with correct transaction details, verification is easier.
Log in for help
View previous tickets by logging in to tkqq; then manage account, payment and app issues in place.